We strive to ensure that our customers are satisfied with their purchases. Due to the unique nature of reclaimed and second-hand materials, our returns policy is structured as follows:

1. Eligibility for Returns

• Items must be returned within 14 days of purchase with the original receipt or proof of purchase.

• Returns are only accepted for defective or damaged items that were not identified at the time of purchase.

• Materials sold as-is (such as timber, bricks, doors, and other reclaimed materials) are non-returnable unless they are significantly different from the description provided.

• Custom orders, cut materials, or items modified after purchase are non-refundable.

2. Condition of Returned Items

• All returned items must be in the same condition as when they were sold.

• Items that have been altered, damaged, or used after purchase are not eligible for return or refund.

3. Store Credit and Exchanges

• For items approved for return, Store credit or an exchange will be actioned.

• Returns will be charged a handling fee of 30% per order.

4. Exceptions

• Salvage materials and clearance items are final sale and cannot be returned.

• Faulty goods will be repaired, replaced, or exchanged at our discretion, in accordance with consumer rights.

5. Return Process

• Customers must contact us prior to returning any item by emailing

birminghamreclaimed@gmail.com or visiting our yard.

• Please provide your receipt and photos of the item (if applicable) for assessment.

• Returned items must be delivered to our yard or collected by us at an agreed cost to the customer, unless otherwise agreed.